Last updated: 26 October 2026

Our products are food items. For hygiene and safety reasons, opened or used products cannot be returned. This policy explains when you can cancel an order and when you are eligible for a replacement or refund.

1. Order cancellation

• You can cancel your order before it is dispatched by contacting us on WhatsApp/phone at +91 9881252980 or by email at vijayafoods02@gmail.com with your order number.
• If the order is cancelled before dispatch, the full amount will be refunded.
• Orders cannot be cancelled after they have been dispatched.

2. Damaged, wrong or expired products

• If you receive a damaged, leaking, wrong or expired product, please inform us within 48 hours of delivery.
• Share your order number and clear photos of the product and the package.
• After verification, we will send a replacement or issue a refund for the affected item.

3. Non-returnable cases

• Opened, used or partially consumed products (except for the cases in point 2).
• Requests made more than 48 hours after delivery.
• Change of mind after dispatch.

4. Refunds

• Approved refunds are processed within 7 working days to the original payment method (card, UPI, net banking or wallet).
• The time taken for the amount to reflect in your account depends on your bank or payment provider.

5. Contact

For cancellations, replacements or refunds: Phone/WhatsApp +91 9881252980, Email vijayafoods02@gmail.com.